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SAPI Loans FAQs

If additional information about you or your business is required by the SAPI Loans team, we’ll reach out through your online SAPI Dashboard and via email.

Here, you’ll find steps on how to upload the requested documents.

Why do I need to submit additional information?

When you apply for funding through SAPI Loans, certain information as it relates to your identity and/or business will need to be verified. This means that sometimes we require supplemental information in order to proceed with your loan application.

Why do you need this information when I didn’t have to provide it in the past?

There are multiple reasons why you may be required to send in additional information when you didn’t have to previously. One common reason is to verify the identity of the individual applying for the loan, as well as the business information listed on the application. If additional information is requested, we will need it in order to move forward with processing the loan application.

What if I don’t have all the requested information?

Complete the request in full to the best of your ability. Your loan application will not be reviewed if the request is incomplete. If the submitted information isn’t sufficient, the SAPI Loans Team will be in touch via email and your online SAPI Dashboard.

    How long do I have to complete the information request?

    You will have until the date specified in the email notification to complete the information request. If you do not provide all of the requested information on time, your application will be cancelled. If that happens, please visit your online SAPI Dashboard to see if you are eligible to apply for another loan through SAPI.

      What acceptable documentation can I submit?

      Transactions

      If we are requesting additional information about a transaction, you may submit one of the following:

      • Invoice
      • Service contract
      • Purchase Order
      • Signed payment card authorisation form
      • Detailed Receipt
      • Bill of Sale
      • Email correspondence with the buyer

      If you do not have any of the above, please provide a detailed description of the goods and/or services sold.

      Financing Statement

      A financing statement is a notice that a lender has a security interest in one or more of your assets and has registered the interest on the Personal Property Security Register (PPSR). If you are asked to provide additional information about a registered secured interest, a Square Loans team member will provide you with the date, filing number and the name of the secured party.

      If we are requesting additional information about a registered secured interest, you may submit one of the following:

      • Payment statements indicating the current status of the underlying loan or obligation.
      • A letter from the secured party stating that the merchant is current on repayment.
      • A letter from the secured party that the loan has been satisfied.
      • A filed PPSR discharge statement or a letter from the secured party that the interest has been discharged.
      How do I upload documents?

      You can upload the requested documents via the link within your email or SAPI Dashboard. If you did not receive the link in your inbox, check your spam/junk folder.

      1. Log in to your online SAPI Dashboard.
      2. Click on the bell icon at the top of the page.
      3. Click on Get Started and you’ll see a list of requested items.

      Alternatively, navigate to the Loans tab and click Add information.

      Note: Ensure you upload the additional information by the due date listed on your application or your application will be cancelled.

      If you are having trouble, please refer to our browser troubleshooting steps.

      Can I upload my documents through my mobile device?

      Yes, we support documents uploaded using iOS and Android devices using a supported web browser such as Safari or Google Chrome. If you cannot upload documents using your mobile, try a laptop/computer. Your uploaded documents must be:

      • PDF, JPEG, JPG, TIFF or PNG file format.

      • Under 25mb in file size (each).

      How long does the application review process take?

      Once you’ve completed every information request, the SAPI Loans Team will be able to review your application. You will be notified of your application status within one to three business days.

      Why haven’t I received a decision after three business days?

      Typically, you will be notified of your application status within one to three business days. If you don’t receive a decision within this timeframe, it may be because we still need additional information from you. Be sure to check your online SAPI Dashboard and email inbox for any notifications asking you to provide additional information.

      Loans Statement

      All loans are issued by SAPI Group Limited. Companies House No. 12014174. Valid bank account is required. Actual fee depends upon payment card processing history, loan amount and other eligibility factors. A minimum payment of 1/18th of the initial loan balance is required every 60 days and full loan repayment is required within 18 months. Loan eligibility is not guaranteed. Eligibility criteria include consistent and continuous payment card processing. All loans are subject to credit approval. Terms and conditions apply.

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